How To Fix My Printer
Fix printing problems
Select from the following printing problems to diagnose and fix using the HP Print and Scan Doctor:
- Printer Offline
- Print job stuck in Queue
- Cannot Print or other printing problems
Resolving Printer Offline problem using the HP Print and Scan Doctor
-
- Windows: DownloadHP Print and Scan Doctor.
- Mac: Use Diagnose & Fix through HP Smart. Learn more here
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
- If your printer is not listed, turn it on and clickRetry.
- If there is a connection problem, follow the instructions in the tool.
- If a screen displays prompting to turn on printer updates, click Yes and continue.
- If a screen displays prompting to make your printer the default printer, click Yes and continue.
- If you are still facing printer offline problem follow HP Printers - Printer is Offline (Windows)
See Additional resources if the problem is unresolved or if there are other printing problems.
Resolving Print jobs stuck in queue and other printing problems using the HP Print and Scan Doctor
-
- Windows: DownloadHP Print and Scan Doctor.
- Mac: Use Diagnose & Fix through HP Smart. Learn more here
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
- If your printer is not listed, turn it on and clickRetry.
- If there is a connection problem, follow the instructions in the tool.
- ClickFix Printing.
See Additional resources if the problem is unresolved or if there are other printing problems.
Additional resources
HP Virtual Agent
Use our HP's automated Virtual Agent to try and find a resolution for your issue.
HP Print / Scan / Fax Learning Center
Learn how to print, scan and fax with your HP Printer
Learn more
HP Wireless Print Center
Find answers and get assistance with setting up your home network and HP printer for wireless printing.
Learn more
How To Fix My Printer
Source: https://support.hp.com/us-en/help/printscandoctor-printing-problems
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